Client Access Senior Specialist

Help At Home • Chicago, IL

44d • $26 - $27 • Remote

About The Position

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you. Help at Home Hiring an Experience Client Access Senior Specialist! We offer weekly pay $26.00-$27.00 hourly. This is remote position and Monday-Friday 8am-5pm CST. Job Summary: The Client Access Senior Specialist assists with direction of activities for Client Access team for an assigned market, resolves moderately complex problems and is accountable for the accuracy and timeliness of data generated by this function. Primary responsibilities include overseeing respective responsibilities of applicable client access functions and will assist in mentoring, coaching and training of staff. This position may perform duties across multiple markets and departments, depending on business needs.

Requirements

• Self-motivated; reliable; strong attention to details.
• Strong communication skills, oral and written.
• Excellent interpersonal skills; Demonstrates excellent communication and customer service skills under duress and in a fast pace; ability to function as a positive team member.
• Intermediate to advanced skills with Microsoft Office Suite, especially Excel.
• High School diploma or GED required.
• Two (2)+ years' experience of medical insurance, authorization, eligibility, or RCM required.

Responsibilities

• Ensure that client data is accurately entered into the system.
• Complete tasks in accordance with payor requirements and agency policy.
• Supervise processes by maintaining complete and accurate records.
• Communicate with the state and managed care organizations for resolution of issues, if needed.
• Make decisions and solve problems - analyzing information and evaluating results to choose the best solution
• Administer, company and departmental policies and procedures and take appropriate actions.
• Manage day to day issues and problems, escalating in a timely manner as necessary
• Assist in monitoring reporting tools to track key performance indicators.
• Reports results, trends and potential issues to Client Access Supervisor/Manager
• Responsible for mentoring, coaching, training new and current employees to perform tasks and responsibilities more effectively and efficiently
• Recommend policy and procedure changes after assessing and solving issues/concerns
• Collaborates with teams across multiple markets to ensure consistency and compliance with enterprise requirements
• Perform other related duties as assigned.

Benefits

• Weekly pay with salary ranges from $26- $27 hourly.
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50+years of history in a high-demand field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED