Client Access Representative

Brightli • Columbia, MO

76d

About The Position

The Client Access Representative is responsible for receptionist and clerical duties in our clinic and will schedule clients, collect payment, and maintain current and updated client paperwork. The Client Access Representative is the face of the organization for all visitors and is responsible for the first impression we make. The Client Access Representative position offers an Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost. The workplace culture is an environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce.

Requirements

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent oral, written and interpersonal communication skills required.
• Strong customer service orientation skills.
• Ability to multi-task while being a team player.
• Excellent organization skills.
• Excellent typing skills and ability to work with a computer.
• Reliable transportation to get to the area assigned.

Responsibilities

• Arrive clients to the clinician practice, greeting the client and verifying personal information.
• Verify method of payment and insurance, collecting co-payment when applicable.
• Schedule clinicians’ appointments and obtain clients' benefits and eligibility.
• Bump, cancel and handle no-show appointments according to the established process.
• Work with clients, families and/or staff in handling and resolving problems during visits.
• Provide leadership with perception of clinician office practice services.
• Request, prepare and ensure the completeness of the client health record.
• Collect and make changes for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.
• Compare daily cash amounts against daily transactions to ensure records balance.
• Verify and coordinate client referrals.
• Effectively utilize all appropriate applications of Electronic Medical Records.
• Answer phone system, handle and/or direct calls to appropriate area.
• Effectively manage dynamic, potentially stressful client encounters.
• Maintain the general appearance of the waiting room or reception area.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Participate in service monitors and quality improvement programs.
• Use excellent guest relations skills in all interactions with clients, visitors and staff.
• Perform additional duties and projects as assigned by leadership.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation.
• Paid time off: full-time employees receive an attractive time off package.
• Employee benefits package: health, dental, vision, retirement, life, & more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive work culture & environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees