Client Access Representative

Burrell Behavioral Health • Columbia, MO

74d

About The Position

The Client Access Representative is responsible for receptionist and clerical duties in our clinic and will schedule clients, collect payment, and maintain current and updated client paperwork. The Client Access Representative is the face of the organization for all visitors and is responsible for the first impression we make. The Client Access Representative position offers Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost, Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce.

Requirements

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent oral, written and interpersonal communication skills required.
• Strong customer service orientation skills.
• Ability to multi-task while being a team player.
• Excellent organization skills.
• Excellent typing skills and ability to work with a computer.
• Reliable transportation to get to the area assigned.

Responsibilities

• Arrive clients to the clinician practice, including greeting the client, verifying personal information, verifying method of payment, verifying insurance, collecting co-payment, entering necessary information into the computer system, and providing requested information to clients.
• Schedule clinicians' appointments and obtain clients' benefits and eligibility.
• Bump, cancel and handle no-show appointments according to the established process.
• Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit.
• Provide leadership with perception of clinician office practice services.
• Request, prepare and ensure the completeness of the client health record.
• Collect and make changes for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.
• Compare daily cash amounts against daily transactions to ensure that records balance.
• Verify and coordinate client referrals.
• Effectively utilize all appropriate applications of Electronic Medical Records.
• Answer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.
• Effectively manage dynamic, potentially stressful client encounters.
• Maintain the general appearance of the waiting room or reception area.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Participate in service monitors and quality improvement programs.
• Use excellent guest relations skills in all interactions with clients, visitors and staff.
• Perform additional duties and projects as assigned by leadership.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life.
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive work culture & environment that promotes your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees