Client Access Coordinator - Medical Receptionist

Fraser•Minneapolis, MN

18d•$20 - $21•Onsite

About The Position

The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic, completes scheduling and enrollment tasks both in person and over the phone, supports emergency response and preparedness efforts, and provides exceptional customer service with empathy, professionalism, and care.

Requirements

High School diploma or equivalent required.
Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection

Nice To Haves

BA/BS in sociology, psychology or related field preferred.

Responsibilities

Greet and check in clients and visitors in a friendly and professional manner
Answer phones and assist clients with scheduling appointments
Verify insurance eligibility and collect co-payments
Maintain accurate client records including insurance and demographic information
Coordinate with clinicians to support client enrollment and scheduling
Assist clients and families with questions about services and available resources
Manage referral lists and waitlists to help fill open appointments
Monitor treatment room scheduling and assist with basic clinic operations
Participate in emergency response efforts as part of the First Response Team
Provide in-person and telephone support in a manner that is timely, professional, and courteous to ensure the client has the most .
Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs. Utilizes and schedules adjunct interpreter services.
Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets.

Benefits

Medical, dental and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee Assistance Plan (EAP)
Life, AD&D and Voluntary Life Insurance
Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
Pet Insurance
403(b) Retirement Plan with Company Match
Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
Opportunities for community involvement in Fraser-organized events
Career growth opportunities
Employee Referral Bonuses