Cleveland Visitor Center Concierge

Destination Cleveland • Cleveland, OH

261d • $15 - $18

About The Position

This role serves as a first impression ambassador for Cleveland/Northeast Ohio region and Destination Cleveland and is focused on providing best in class hospitable service to clients visiting the office, residents, and visitors to the city. The CLE Concierge Assistant works within the Cleveland Visitors Center, 'pop-up' satellite centers and activation events during scheduled shifts, including evenings, Saturdays, and occasional special events. This role welcomes, engages and helps create memorable experiences for visitors in person, via phone, email and LiveChat.

Requirements

• Acute attention to detail when planning and executing 'above and beyond' experiences.
• Excellent written and verbal communication and organizational skills.
• Extensive knowledge of the local community and ability to make appropriate visitor recommendations.
• Ability to work flexible hours when required.
• Basic understanding of Windows Office 365 (SharePoint, Word, Excel, Teams etc.).
• Ability to learn primary applications used in the Visitors Center (Simpleview, Satisfi/Chat etc.).
• Able to navigate internet in multiple browsers for promptly assisting visitors and optimizing efficient responses to phone, email and live chat visitor inquiries.
• Ability to professionally handle stressful situations.
• Ability to work in a team-oriented environment.
• Ability to multi-task and easily change focus to a different task.
• Ability to prioritize tasks and responsibilities.

Responsibilities

• Proactively greet, engage and assist all office guests, visitors and residents and provide the highest level of customer service and satisfaction.
• Uphold health, security and safety measures/policies within the staff environment and identify areas of opportunity to improve them.
• Be knowledgeable about local and regional events, attractions and services and maintain internal events spreadsheet.
• Have an excellent understanding of public transit system, districts and neighborhoods and available visitor experiences.
• Responsible for opening and closing of the Visitors Center and ensuring all equipment is functional during scheduled shifts.
• Collaborate on and assist conceptualizing and execution of memorable moments in the VC.
• Answer and direct calls & acknowledge and respond to Cleveland Visitors Center phone, email and live chat during scheduled shifts.
• Track and maintain Visitors Center daily statistics for weekly and monthly reports.
• Proactively maintain brochure inventory management, and reporting.
• Maintain cleanliness and tidiness of Visitors Center, ensuring the space and its customers are following all cleanliness and safety protocols.
• Assist with special projects and performs other duties as needed.
• Act as lead in visitors center in the absence of Visitor Services Manager or full-time staff.

Benefits

• 4% Bonus Potential
• Paid Benefits (Dental, Vision, Short & Long Term Disability, Life & AD&D, Legal)
• Paid Parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED