Cleveland Area Manager

A Quality Facility Services • Cleveland, OH

7d

About The Position

As an Area Manager , you will oversee daily operations, manage and develop your team, and ensure outstanding service for our clients. You’ll build strong customer relationships, maintain high quality standards, and serve as the go-to leader in your assigned accounts. This role requires being on call and available on weekends when needed.

Requirements

• Must be 18+
• Reliable transportation required
• Dependable and able to work with minimal supervision
• Strong attention to detail
• Excellent communication + listening skills

Nice To Haves

• Leadership or janitorial experience preferred but not required — we will train!

Responsibilities

• Lead daily huddles + weekly team meetings
• Build and maintain strong customer relationships
• Track interactions in CRM software
• Support and supervise reporting supervisors
• Ensure all work meets customer expectations
• Conduct building inspections and quality audits
• Manage quarterly reviews
• Generate and oversee TAG work
• Hire, train, coach, and motivate staff
• Ensure proper staffing at all customer locations
• Maintain supply and tool levels in each building
• Partner with HR to fill open roles
• Hold staff accountable to company policies
• Identify employees ready for growth or more hours
• Manage labor budgets and meet labor goals
• Improve cleaning processes for efficiency
• Maintain safety compliance
• Oversee coverage for call-offs
• Communicate important updates to staff
• Address customer concerns promptly
• Ensure team goals and objectives are completed
• Perform additional duties assigned by the Director of Operations

Benefits

• Health Benefits (30+ hours)
• Paid, Comprehensive Training
• Referral Incentives
• Career Advancement Opportunities — we promote from within
• Salaried Position
• Full-Time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed