Cleve Night Auditor

Clevelander Ocean LP•Miami Beach, FL

2d•Onsite

About The Position

To accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day’s financial transactions; to update statistical data as required; to neatly prepare end-of –day reports, by specific department or detail; and to securely store “back- up data.”

Requirements

High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division
Knowledge of general hotel practices
Excellent communication skills both oral and written
Ability to operate basic office equipment, such as faxes, copiers, multi-lined telephones and printers
Computer knowledge and proficiency required, i.e. Excel and Word, Fidelio/Opera,
Strong interpersonal, organizational and time management skills required

Responsibilities

Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide management with a picture of how they are performing.
Run night audit final after ensuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls.
Perform the duties of a Front Desk Clerk
Ensures that lobby is well-maintained, properly lit and with music at proper volume
Maintains and ensures compliance of all policies and procedures
Attend and actively participate in all front office meetings.
Participate in all training and cross training programs.
Performs other duties as assigned