CLERK V - PATIENT ACCESS

Cook County Health • Chicago, IL

320d • $21,493

About The Position

The Clerk V - Patient Access position is a full-time role under general supervision, performing a variety of specialized or complex clerical duties requiring discretion and independent judgment. This position is specifically for Agency Contract Workers currently working at CCH. The role involves providing customer service to patients and their families, verifying patient information, registering patients in Electronic Medical Records (EMR), scheduling appointments, assisting with the patient portal, and performing various clerical tasks as assigned.

Requirements

• High School Diploma or GED is required (Must provide proof at time of interview).
• A minimum of two (2) years of clerical experience within a healthcare or customer service setting is required.
• Must be able to type at a rate of 25 words per minute, required (Typing test will be administered).

Nice To Haves

• Knowledge of patient registration database system is preferred.
• Hospital Registration experience is preferred.
• Bilingual (English/Spanish) is preferred.

Responsibilities

• Provides customer service to the patients, family, and significant others.
• Verifies patient information and registers patients in Electronic Medical Records (EMR).
• Schedules patient appointments in EMR.
• Assists patients with using the patient portal.
• Distributes information to patients as directed by clinical providers.
• Assists patients with transportation needs and makes follow-up calls as needed.
• Participates in health center or departmental meetings.
• Copies and/or scans documents as needed.
• Answers calls and routes them appropriately.
• Sorts and distributes mail.
• Prints and distributes department/discharge documents.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision Coverage.
• Basic Term Life Insurance.
• Pension Plan.
• Deferred Compensation Program.
• Paid Holidays, Vacation, and Sick Time.
• Eligibility for the Public Service Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED