CLERK V - MAIN EMERGENCY ROOM

Cook County Health • Chicago, IL

315d • $21,493

About The Position

The Clerk V position in the Main Emergency Room involves performing a variety of clerical functions under general supervision, requiring discretion and independent judgment. Responsibilities include patient registration, scheduling, and filing, as well as answering calls and directing them to the appropriate department. The role may also involve contacting patients for follow-up as needed and acting as a lead worker, all while maintaining confidentiality.

Requirements

• High school diploma or G.E.D. certificate is required.
• Two (2) years of clerical experience within a healthcare or customer service setting is required.
• Ability to type at a rate of 25 words per minute is required.

Nice To Haves

• Knowledge of patient registration database system is preferred.
• Hospital registration experience is preferred.

Responsibilities

• Provides customer service to patients, family, and significant others.
• Verifies patient information and registers patients in Electronic Medical Records (EMR).
• Schedules patient appointments in EMR.
• Assists patients with using the patient portal.
• Distributes information to patients as directed by clinical providers.
• Assists patients with transportation needs and makes follow-up calls as needed.
• Participates in health center or departmental meetings.
• Copies and/or scans documents as needed.
• Answers calls and routes them appropriately.
• Sorts and distributes mail.
• Prints and distributes department/discharge documents.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• Eligibility for the Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED