Clerk/Receptionist (Temporary Position)

Catholic Charities Diocese•San Diego, CA

34d•$20 - $22

About The Position

The Assistant Clerk/Receptionist is the primary point of contact within the Refugee and Immigrant Services Department for clients accessing services through the San Diego Newcomer Project (SDNP), R&P, ANSP, and legal services, and is responsible for collecting, receiving paperwork and enrolling clients in RIS programs, and other case management-related related tasks, such as making appointments, creating paper and electronic files as well as other clerical and receptionist activities in support of the department and its programs.

Requirements

Knowledge of/familiarity with/sensitivity to the cultural background of refugees and other immigrant populations served by the department.
Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees and other immigrants
Exemplary, professional work habits verified by previous employers
Commitment to the mission and values associated with the agency and the program, including social justice, respect for others and early employment
Ability to contribute to and maintain accurate, complete and confidential records and reports
Ability to answer telephone in a clear, pleasant and professional manner.
Bi-lingual in English and one or more languages of the populations served by agency (Haitian Creole, Spanish preferred)
Excellent verbal and written communication using proper grammar and vocabulary.
Ability to present information effectively to clients, visitors, staff, and others.
Familiarity with Microsoft Windows, Internet Explorer, MS Word, Excel, Access and other commonly used office software
Ability to multitask and manage the office efficiently. Ability to manage a filing system, track incoming and outgoing correspondence, and coordinate the flow of paperwork around the office.
Ability to read and interpret documents such as routine correspondence, safety rules, policies and procedure manuals.
Ability to work in a team environment.
Ability to work independently and meet specific deadlines.
Valid California Driver’s License
Safe driving record as demonstrated by a DMV report that shows no violations or restrictions
Must successfully complete a background check
Tuberculin Skin Test

Nice To Haves

CPR/First Aid Certification (desired)

Responsibilities

Performs general reception duties, e.g., answers multi-line phone, transfers calls to appropriate person, takes and delivers messages to appropriate receiver.
Maintain and schedule consultation appointments for DOJ Accredited Representatives, Case Workers and Managing Attorney.
Collect service and consultation fees and provide the corresponding receipts to the client, as well as maintain IS internal receipts for record keeping.
Provides basic administrative support for the different program teams’ members in coordination with the Program Manager at RS and our Managing Attorney at IS.
Maintain a mailing log and postage log.
Perform courtesy calls to clients when receiving correspondence from USCIS or EOIR, such as Request for Evidence, Approval, Biometrics, Interview notices, etc.
Scan and upload all notices from USCIS or any other correspondence to eIimmigration to the appropriate file.
Assist in filing incoming mail from USCIS.
Provides direct services to/for Catholic Charities clients as assigned in a professional, courteous, and caring manner while maintaining personal and professional boundaries.
Performs other duties as assigned to meet program needs.
Participate in all required trainings, webinars, and other educational activities related to RIS programs as needed.
Keeps management apprised of any complaints or issues voiced by clients and visitors so that appropriate follow-up action can be done in a timely manner.
Other related duties as assigned.