Clerk IV

Commonwealth of Massachusetts • Taunton, MA

3d

About The Position

The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill
an Area Office Clerk IV (Clerk IV) position located in the Taunton/Attleboro Area Office. The position requires strong
social and interpersonal skills to interact with the public. The primary role of the Clerk IV is managing and maintaining the
reception area as well as being responsible for answering the telephones, greeting, and assisting visitors and providing
routine information concerning agency services according to established procedures.

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit: www.mass.gov/dds

Requirements

• Exceptional customer services skills required.
• Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.
• A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.
• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Nice To Haves

• Excellent communication and organizational skills
• Extensive knowledge in Microsoft Office Word, Excel, and Outlook.
• Ability to file material in accordance with standard filing procedures.
• Able to understand and follow moderately complex oral and written instructions and collect, compile, and interpret data and prepare complex reports.
• Ability to multi-task and prioritize requests to adequately support the office.

Responsibilities

• Maintain Area Office systems and processes.
• Operate standard office machines and equipment; maintain equipment supplies and report equipment issues, ensure the efficiency of the office.
• Input data into Meditech/HCSIS on consistent basis to assure individuals are enrolled.
• Analyze and manage data from MTReporting, HCSIS and Meditech.
• Resource to staff to assist in resolving computer difficulties and as point person for Meditech and HCSIS issues.

Benefits

• Comprehensive Benefits
• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED