Clerk III - Center for Disabilities & Development

UIOWA•Iowa City, IA

About The Position

The Center for Disabilities and Development is seeking a full-time Clerk III. This position will be scheduled Monday-Friday, 8:00 a.m. to 5:00 p.m. Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring a knowledge of both assigned and related work areas. Duties may involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. Responsible for identifying appropriate medical information to satisfy authorizations. Review, organize, prepare internal/external patient documentation to be scanned/uploaded into Epic. May provide functional supervision. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: Serves as point of check-in/scheduling in main lobby Provides direction to patients and visitors Records and checks patients into parking system Voaltes appropriate clinical staff to notify of patient arrival and location Evaluates, prioritizes and processes all incoming patient information from fax, mail, Epic in-basket, telephone and additional sources; sorting by the patient, document type the and number of pages; scans information into EPIC and updates referral shells appropriately. Review, organize, and prepare internal and external patient documentation to be scanned into EPIC. Scan and download patient documents. Obtains medical records needed for processing requests for medical information. Process requests received from patients via MyChart messaging. Answers and provides customer service to the callers on the CDD toll-free line; directing the caller to the appropriate department or person; and responding to all messages in the voicemail inbox daily and periodically throughout the day. Assembles and disseminates pre-service packets for new referrals and returning patients. Provides backup to other Clinical Operations staff members as needed including medical records, DAR prep, confirmation calls, rescheduling same-day cancels, and scoring patient forms. Performs other projects and tasks as assigned. Merit Alpha Matrix | University Human Resources - The University of Iowa

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment

Nice To Haves

Knowledge of medical terminology.
Public contact/customer service experience.
Knowledge of HIPPA guidelines and laws regarding release of medical information.
Experience working with electronic medical records systems.
Experience with release of medical information.
Knowledge of UI Health Care policies and procedures.

Responsibilities

Serves as point of check-in/scheduling in main lobby
Provides direction to patients and visitors
Records and checks patients into parking system
Voaltes appropriate clinical staff to notify of patient arrival and location
Evaluates, prioritizes and processes all incoming patient information from fax, mail, Epic in-basket, telephone and additional sources; sorting by the patient, document type the and number of pages; scans information into EPIC and updates referral shells appropriately.
Review, organize, and prepare internal and external patient documentation to be scanned into EPIC.
Scan and download patient documents.
Obtains medical records needed for processing requests for medical information.
Process requests received from patients via MyChart messaging.
Answers and provides customer service to the callers on the CDD toll-free line; directing the caller to the appropriate department or person; and responding to all messages in the voicemail inbox daily and periodically throughout the day.
Assembles and disseminates pre-service packets for new referrals and returning patients.
Provides backup to other Clinical Operations staff members as needed including medical records, DAR prep, confirmation calls, rescheduling same-day cancels, and scoring patient forms.
Performs other projects and tasks as assigned.