Clerk III - UI Health Care Specialty Clinic and Family Medicine Clinics 50% (with benefits)

UIOWA • Iowa City, IA

2d • Onsite

About The Position

The University of Iowa Health Care is seeking an 50% Clerk III (20 hours per week) to work at our Specialty Clinic and Coralville Oakdale Family Medicine Clinic. This position will mainly support our patients at Northgate Urology Clinic and Oakdale Family Medicine but could float to other clinic locations based on clinical needs/hours. Northgate Urology Clinic University of Iowa Health Care's specialty clinic provides a convenient location for medical and surgical care for male and female patients, and selected services for pediatric patients. Our experts provide comprehensive evaluation and treatment in the clinic setting as well as surgical interventions for all urologic system diseases and disorders. University of Iowa Health Care is a national leader in diagnosing and treating bladder and urinary disorders in both adults and children. Our multidisciplinary teams are formed from medical and surgical specialties across the institution to provide patient-centered care. Our team develop relationships and get to know our patients and monitor patient care history and deliver personalized, compassionate care every time to each patient. Coralville Oakdale Family Medicine Clinic We provide care for pregnancy, baby wellness, vaccinations, school and athletic physicals, acute visits, annual check-ups, mental health, on-site laboratory services, and more. Our team builds relationships with patients, monitors their care history, and delivers personalized, compassionate care to every patient. When a patient needs specialty care, our family medicine provider connects them with the appropriate UI Health Care specialist, ensuring a seamless experience by sharing your medical records. University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.® WE CARE Core Values: Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education. Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research. Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work. Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
• Public Contact/Customer Service experience.
• Driver's License and ability to meet UI Fleet Safety Standards
• Availability to provide support to other clinical locations based on clinical need/hours

Nice To Haves

• Medical Terminology
• Experience with EPIC
• Customer service experience in a healthcare setting
• Demonstrated excellent written/verbal communication.

Responsibilities

• Gathers demographic data information and enters into the hospital EPIC system.
• Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
• Performs proper name search procedures as outlined in Policy and Procedures Manual.
• Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk.
• Assumes duties of schedulers and/or receptionists during their absences.
• Maintains effective communication with appropriate divisions.
• Performs miscellaneous clerical duties as assigned.

Benefits

• Regular position located in Coralville, Iowa (and surrounding clinics based on clinical need/hours)
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees