Clerk III-Support Services, Technology & Media Services

University of Iowa • Iowa City, IA

8d • $39,087 • Onsite

About The Position

Technology & Media Services (TMS) is seeking a detail-oriented and service-focused Clerk III to serve as the primary point of contact for non-technical inquiries and provide essential operational support to the department. Under general supervision, this role supports the daily administrative, purchasing, and coordination functions that keep TMS running smoothly. Responsibilities include managing procurement and vendor communications, tracking software licenses and renewals, monitoring expenditures and reconciling financial statements, and maintaining accurate inventory and asset records. The Clerk III also assists with equipment distribution, project tracking, and departmental reporting to ensure established priorities are met. For a full job description, please send an e-mail to [email protected].

Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
• To be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission; three names of professional reference may be requested at a later time.
• Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Nice To Haves

• Previous customer service experience providing support in a fast-paced healthcare or clinical setting.
• Proficiency with word processing, spreadsheets, presentation, and calendaring software (i.e., Microsoft Office or Google).
• Experience with electronic health records, preferably Epic and/or axiUm.
• Purchasing/procurement/vendor support experience (invoicing, quotes, shipping, tracking).
• Experience monitoring and reconciling accounts.
• Experience maintaining website content.
• Knowledge and commitment to uphold federal regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).
• Demonstrated experience maintaining accurate records while managing multiple deadlines in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Serve as the first point of contact for non-technical requests such as scheduling, orders, and equipment reservations.
• Process purchases, obtain vendor quotes, track orders, and maintain service contracts and software licenses.
• Monitor expenditures, reconcile statements, collect receipts, and bill charges to appropriate divisions.
• Support project coordination by tracking progress and providing status updates.
• Provide clerical support to the IT Director and TMS staff, including preparing travel documents, correspondence, and meeting minutes.
• Maintain inventory records and support technology lifecycle planning.
• Assist with equipment distribution and basic device setup for events.
• Coordinate meetings, Zoom sessions, and room reservations.
• Deliver introductory one-on-one training on the College’s electronic health record system (AxiUm) using established materials.
• Assist with the creation and maintenance of service documentation and website content updates.

Benefits

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed