Clerk III 50%25 – UI Health Care Urbandale REI/Specialty

University of Iowa•Iowa City, IA

10d•Onsite

About The Position

The University of Iowa Health Care is seeking a Clerk III to provide front desk reception duties for our Urbandale location, such as REI/IVF and Specialty. This role is responsible for checking in and checking out patients, as well as scheduling clinic appointments. This is a high-volume public contact position, requiring use of multi-tasking skills and the ability to answer multi-line phones on a consistent basis to assist external and internal customers. University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Public Contact/Customer Service experience.
Driver's License and ability to meet UI Fleet Safety Standards
Availability to provide support to other departments and clinical locations based on clinical need/hours

Nice To Haves

Medical Terminology
Experience with EPIC
Customer service and direct patient experience in a healthcare setting
Demonstrated excellent written/verbal communication
Basic computer skills desired.
Experience with scheduling in a healthcare setting
Strong data entry skills with high attention to accuracy and detail

Responsibilities

Gathers demographic data information and enters into the hospital EPIC system.
Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
Performs proper name search procedures as outlined in Policy and Procedures Manual.
Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
Maintains effective communication with appropriate divisions.
Performs miscellaneous clerical duties as assigned.

Benefits

Regular position located in Urbandale, Iowa (and surrounding clinics based on clinical need/hours)
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

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