CLERK I - SPECIAL EVENTS

Seminole Gaming • Tampa, FL

234d

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Requirements

• Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
• The ability to work late nights, weekends, and holidays depending on assigned schedule.
• Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep.
• The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must be able to lift/move up to 40 pounds.

Responsibilities

• Being a Guest Service Ambassador for the property during all promotional events.
• Greeting and providing personalized service for VIP Guests.
• Having the ability to be discrete and keep confidential all interactions with VIP Guests.
• Participating in execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off-site activations and tournaments.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services