Clerk - Central Scheduling

Palestine Regional Medical Center•Palestine, TX

About The Position

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Clerk - Central Scheduling is responsible for coordinating and scheduling patient appointments across multiple departments or service lines. This role ensures accurate, efficient scheduling while providing excellent customer service to patients, physicians, and internal staff. The position also verifies patient demographic and insurance information and contributes to streamlined access to care and patient flow.

Requirements

Proficient in EMR and scheduling systems
Excellent organizational, time management, and communication skills
Strong attention to detail and ability to multitask
Customer service-oriented with a professional and calm demeanor
Demonstrates problem-solving skills and independent judgment
Able to handle sensitive information with confidentiality and accuracy
Must be dependable, flexible, and able to work in a fast-paced team environment
High school diploma or GED preferred
Minimum one (1) year of experience in a hospital or clinic office setting preferred

Nice To Haves

Familiarity with medical terminology and insurance guidelines is a plus
Experience with scheduling software or electronic medical records (EMR) preferred

Responsibilities

Schedules outpatient and ancillary appointments accurately based on physician orders and protocols
Confirms and verifies patient demographic and insurance information prior to scheduling
Provides patients with appointment details, instructions, and preparation requirements
Responds to phone calls in a courteous, professional manner and resolves inquiries effectively
Coordinates schedules with multiple departments to ensure optimal access and efficiency
Explains billing and pre-authorization processes and collects co-payments when applicable
Maintains accurate documentation and communicates appointment-related issues to appropriate staff
Applies patient privacy, infection control, and customer service standards at all times
Performs general clerical tasks including faxing, scanning, data entry, and recordkeeping
Supports new employee training and assists with workflow improvements
Participates in performance improvement and compliance initiatives