Clerk-Administrative

Bolivar Medical Center • Cleveland, MS

264d

About The Position

The Clerk-Administrative position at Bolivar Medical Center involves performing a range of clerical duties to support the operations of the medical clinic. The role requires interaction with patients and their families, ensuring a respectful and dignified experience. The individual will be responsible for maintaining accurate documentation, performing clerical functions, and facilitating patient flow activities. This position emphasizes customer service excellence and adherence to organizational policies and standards.

Requirements

• High School Diploma or General Equivalency Diploma (GED) preferred.
• Successful completion of orientation checklist and skills/credentials/competency requirements of specific area of work.
• Ability to maintain a high awareness of customer satisfaction and teamwork.
• Attention to detail and proficient time management skills.
• Excellent written, verbal, and communication skills.
• Knowledge of medical terminology preferred.
• Ability to perform well under pressure in a stressful environment.
• Flexibility to work as needed for departmental coverage.
• Proficient computer knowledge.
• Critical thinking skills and decisive judgment.

Nice To Haves

• Additional languages preferred.

Responsibilities

• Interact professionally with patients and families, treating them with respect and dignity.
• Communicate effectively with patients, physicians, family members, and co-workers, demonstrating customer service excellence.
• Maintain accurate documentation that meets current standards and policies.
• Perform clerical and computer functions to support patient care delivery.
• Answer the telephone professionally, take messages, and direct calls appropriately.
• Register patients using sign-in sheets and provide new patients with medical forms.
• Coordinate daily patient flow activities.
• Verify patient demographic, employment, and insurance information.
• Explain billing policies, collect co-payments/self-payments, and provide receipts.
• Schedule new and return appointments, explaining the registration process to new patients.
• Photocopy, fax, and scan information as requested by staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED