Clerical Team Lead
About The Position
Follows relevant job description requirements for clerical teammates responsible for leading and as applicable to the department (i.e.: Patient Services Specialist, Imaging Specialist, Office Clerk Receptionist, Care Coordination/ Authorization/ Scheduling Specialist, etc.) Develops and distributes all required reports and metrics applicable to the department. Exhibits exceptional customer service skills and leads and trains others to enhance customer service to the team. Identifies variances in performance of the department and works with team members to meet expectations. Trains and assists new team members in the onboarding process for the department. Reports issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns. Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast paced environment. Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
Requirements
- High School Diploma or GED required
- Medical, secretarial, and/or customer service experience required.
Nice To Haves
- Associates degree in healthcare related field preferred.
- 2 years in a medical office setting preferred.
- Experience as CMA/RMA, MOA or in a call center environment preferred.
Responsibilities
- Follows relevant job description requirements for clerical teammates responsible for leading and as applicable to the department (i.e.: Patient Services Specialist, Imaging Specialist, Office Clerk Receptionist, Care Coordination/ Authorization/ Scheduling Specialist, etc.)
- Develops and distributes all required reports and metrics applicable to the department.
- Exhibits exceptional customer service skills and leads and trains others to enhance customer service to the team.
- Identifies variances in performance of the department and works with team members to meet expectations.
- Trains and assists new team members in the onboarding process for the department.
- Reports issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
