CLERICAL SUPPORT CLERK

New York City, NY • Queens, NY

116d

About The Position

The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent's whereabouts are or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies. Under supervision of the Clerical Associate III, the Clerical Associate II functions as the Borough Office Clerical Assistant responsible for performing administrative/clerical work.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsibilities

• Perform intake process functions which include greeting clients upon arrival to the BO, and/or Virtual Phone clients as needed, determining the purpose of client's visit; accessing the Welfare Management System (WMS) and/or eMedNY to verify the cash/medical assistance status of the child(ren); Accessing NYCWAY to assess the client's needs for translation services and/or reasonable accommodations.
• Record client's arrival in the electronic ticketing system and/or manual assignment system. Provide forms and instructions to the client; Prepare and/or create and prepare electronic case folders for interview. Issues client appointment receipt. Ensure all brochures and pamphlets are updated and available to clients.
• Perform other routine clerical functions such as filing, answering telephones, responding to general questions and photocopying and special project assignments as applicable.
• Utilizes CS Track, email and or regular mail for mailouts for requested documents from clients and other units etc. Process CS Track, email and mail request received from clients and other units, as needed.
• Add/remove files from cabinets as needed; scan, index, and upload documents into the HRA One Viewer and verify that they have been processed properly; prepare files for record retention or destruction, and complete required forms/reports.

Benefits

• Eligibility for federal loan forgiveness programs and state repayment assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees