Clerical Service Rep Front Desk - Maywood Rehab
About The Position
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system includingâ¯Loyola University Medical Center,â¯Gottlieb Memorial Hospital, andâ¯MacNeal Hospital. If you are a FRONT DESK CLERICAL SERVICE REP who's interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong! What you'll do: Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Core responsibilities include: verifies and updates patient identification, demographic information, and insurance coverage; accepts point of service payments; balances cash drawer at the end of every shift; enters patient information accurately into appropriate hospital information system(s); refers patients with questions regarding financial liability to appropriate resource(s); accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate; initiates Enrollment process for myLoyola; identifies systemic issues and escalates to Lead Service Representative for resolution.
Requirements
- High School Diploma; associate degree preferred
- Basic Keyboarding Skills
- Epic Scheduling
- Microsoft Outlook
- Microsoft Word
Responsibilities
- Greets patients and family members in a consistent and friendly manner
- Obtains and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process
- Accepts point of service payments or provides guidance for payment options
- Clears the patient for service delivery
- Verifies and updates patient identification, demographic information, and insurance coverage
- Accepts point of service payments
- Balances cash drawer at the end of every shift
- Enters patient information accurately into appropriate hospital information system(s)
- Refers patients with questions regarding financial liability to appropriate resource(s)
- Accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate
- Initiates Enrollment process for myLoyola
- Identifies systemic issues and escalates to Lead Service Representative for resolution
Benefits
- Benefits from Day One
- DailyPay! Work today, Get paid today
- Competitive Shift Differentials
- Tuition Reimbursement
- On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
- Childcare Employee Discount at Gottlieb's Child Development Center
- Referral Rewards
- Strong Team Culture
- Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
