Clerical Associate

Metroplushealth • Bowling Green, NY

259d

About The Position

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. Reporting to the Facilities Supervisor, the Clerical Associate will be primarily responsible for receiving, tracking, resolving, and distributing undeliverable mail in a timely and efficient manner.

Requirements

• High School Diploma or High School Equivalency required
• 18 months of satisfactory clerical experience
• Six months of satisfactory, full time experience using Microsoft Office

Responsibilities

• Track, and date stamp receipt date on all incoming undeliverable mail.
• Create system ticket in Salesforce (or any other system) for undeliverable mail.
• Check for address change within the core processing systems and follow defined process to address undeliverable mail.
• Submit regular report (daily, weekly, as assigned) to Facilities Management for tracking purposes of all undeliverable mail.
• Supervise and coordinate with other departments, including Enrollment & Membership, to ensure all action items related to the resolution of undeliverable mail are executed in a timely manner.
• Distribute undeliverable mail to the appropriate departments for further processing.
• Coordinate destruction of assigned correspondence with Facilities supervision on a regular weekly basis, as required.
• Adherence to all organizational and departmental policies and procedures.
• All other duties as assigned by Facilities Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED