Clerical Associate - PRN Pool

McLeod Health

89d

About The Position

The position involves handling all incoming communications and ensuring reliable, consistent coverage for phones. The role requires proficiency in assisting patients to sign up for MyChart and encouraging them to use it as their main form of communication with McLeod Health. The individual will coordinate and schedule all appointments, whether in the office or at the hospital surgery center, and manage the expectations of all same-day appointments. Additionally, the role includes confirming and following up on all communications, addressing messages, mail, faxes, and incoming communications, and preparing for upcoming visits by completing pre-registration functions. The position also involves identifying copays and previous balances, collecting payments at the time services are rendered, and acting as a liaison between patients and the SBO for billing inquiries. The individual will work to maintain a paperless work environment and regularly update patient registries in EPIC. Supporting team members with key administrative duties and participating in quality improvement processes are also essential aspects of the role. Confidentiality must be maintained while interacting with patients, and the individual may be assigned other duties as needed.

Requirements

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and encourages its use as the main form of communication with McLeod Health.
• Coordinates and schedules all appointments, whether in the office or hospital surgery center.
• Manages expectations of all same-day appointments.
• Confirms and follows up on all communications.
• Addresses and follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing pre-registration functions.
• Identifies copays and previous balances.
• Collects payments at the time services are rendered.
• Acts as a liaison between the patient and SBO for detailed billing questions.
• Identifies patients on a payment plan and refers to a financial counselor or MyChart for arrangements when needed.
• Maintains a paperless, neat, and clutter-free work environment.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in the care team and cross-functional team quality improvement process.
• Maintains confidentiality in patient interactions and upholds policies.
• Performs other duties as assigned.

What This Job Offers

• Industry: Hospitals