Clerical Associate, McLeod Womens Care - Clarendon

McLeod Health • Manning, SC

296d

About The Position

The Clerical Associate at McLeod Women's Care in Clarendon is responsible for managing all incoming communications and ensuring reliable coverage for phones. This role involves assisting patients with signing up for MyChart and encouraging its use as the primary communication method with McLeod Health. The associate will coordinate and schedule all appointments, manage same-day appointment expectations, and confirm all communications. Additionally, the position requires preparing for patient visits by completing pre-registration tasks, collecting payments, and acting as a liaison for billing inquiries. The associate will also maintain a paperless work environment, update patient registries in EPIC, support team members with administrative duties, and participate in quality improvement processes while maintaining patient confidentiality.

Requirements

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and encourages its use as the main form of communication.
• Coordinates and schedules all appointments in the office or hospital surgery center.
• Manages expectations for same-day appointments and confirms all communications.
• Addresses and follows up with messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing pre-registration functions.
• Identifies copays and previous balances; collects payments at the time of service.
• Acts as a liaison between patients and SBO for billing inquiries.
• Maintains a paperless, neat, and clutter-free work environment.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Participates in the care team and quality improvement processes.
• Maintains confidentiality and upholds policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED