Clerical Associate - L III (Provisional)

City of New York

339d • $40,957 - $40,957

About The Position

The Clerical Associate - L III (Provisional) position at NYC Health + Hospitals involves working at the Woodhull Medical and Mental Health Center in Brooklyn. The role is focused on providing outstanding customer service to patients and ensuring a smooth clinical experience. The associate will be responsible for patient verification, managing demographics, and handling various administrative tasks related to patient care. The position requires a commitment to the ICARE values of Integrity, Compassion, Accountability, Respect, and Excellence, emphasizing a person-centered approach in all interactions.

Requirements

• A high school diploma or its educational equivalent.
• Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public.

Responsibilities

• Patient verification and management of demographics for clinical experience.
• Provide outstanding customer service in collaboration with Woodhull staff and external affiliates.
• Demonstrate professionalism and courtesy toward patients and colleagues.
• Check-in and check-out patients in the Epic system in a timely manner.
• Complete end-of-the-day No-Show entries in the Epic system for the Medical Clinic.
• Register patients and verify demographic and insurance information, including PCP assignment.
• Check for Medicaid restrictions for patients covered by Medicaid.
• Ensure PCP assignments match those in the Epic system.
• Refer non-insured, new, and out-of-network patients to the Financial Counselor.
• Collect copayments and palm scans at the front desk point of service.
• Refer patients making copayments by cash or check to the Cashiers office.
• Obtain required signatures for consents and information on Advance Directives.
• Open patient visits in a timely manner and capture all data correctly.
• Answer and triage telephone inquiries appropriately.
• Triage and schedule incoming referrals in a timely manner.
• Ensure follow-up appointments are made for patients.
• Engage in pre-registration and Mychart activation initiatives to improve scheduling and patient satisfaction.
• Review AVS for instructions on follow-up appointments.
• Ensure communication to clinical staff is sent via Epic.
• Maintain integrity of PHI.
• Assist in sending and documenting correspondence to patients in Epic.
• Report broken or malfunctioning equipment to the appropriate department.
• Escalate patient complaints to the supervisor or practice administrator.
• Participate in staff meetings and training sessions.
• Contribute to access projects, performance improvement, and Breakthrough activities in the department.
• Address patient flow issues and satisfaction.

Benefits

• Competitive salary of $40,957.00 for new employees.
• Full-time employment with regular hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED