Clerical Associate - FT - Pediatrics - Cheraw

McLeod Health • Cheraw, SC

111d

About The Position

The position involves handling all incoming communications and ensuring reliable, consistent coverage for phones. The role requires proficiency in assisting patients to sign up for MyChart and encouraging them to use it as their main form of communication with McLeod Health. The individual will coordinate and schedule all appointments, whether in the office or at the hospital surgery center, and manage the expectations of all same-day appointments. The position also includes confirming and following up on all communications, addressing messages, mail, faxes, and incoming communications, and preparing for upcoming visits by completing pre-registration functions. Additionally, the role involves identifying copays and previous balances, collecting payments at the time services are rendered, and acting as a liaison between patients and the SBO for billing inquiries. The individual will work to maintain a paperless work environment, regularly update patient registries in EPIC, support team members with administrative duties, participate in quality improvement processes, and maintain confidentiality while upholding policies.

Requirements

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as the main form of communication with McLeod Health.
• Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
• Coordinates and manages the expectations of all same-day appointments.
• Confirms and follows up on all communication.
• Addresses and/or follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
• Proficient in identifying copays and previous balances.
• Collects payments at the time of services rendered.
• Acts as a liaison between the patient and SBO when patients have detailed questions about billing.
• Proficient in identifying patients on a payment plan and able to refer to a financial counselor or MyChart for payment plan arrangements when needed.
• Works to maintain a work environment that is paperless, neat, and clear of clutter.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in the care team and cross-functional team quality improvement process.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• Performs other duties as assigned.

What This Job Offers

• Industry: Hospitals