Clerical Associate, FT OBGYN Associates Florence

McLeod Health • Florence, SC

248d

About The Position

The Clerical Associate position at OBGYN Associates in Florence involves handling all incoming communications and ensuring reliable, consistent coverage for phones. The role requires proficiency in assisting patients to sign up for MyChart and encouraging its use as the main form of communication with McLeod Health. Responsibilities include coordinating and scheduling all appointments, managing same-day appointments, confirming communications, and addressing messages, mail, faxes, and other incoming communications. The associate prepares for patient visits by completing pre-registration tasks, identifies copays and previous balances, collects payments at the time of service, and acts as a liaison for billing inquiries. The position also involves maintaining a paperless work environment, updating patient registries in EPIC, supporting team members with administrative duties, participating in quality improvement processes, and maintaining confidentiality.

Requirements

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients in signing up for MyChart and encourages its use.
• Coordinates and schedules all appointments in the office or hospital surgery center.
• Manages expectations for same-day appointments.
• Confirms and follows up on all communications.
• Addresses and follows up with messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing pre-registration functions.
• Identifies copays and previous balances.
• Collects payments at the time of services rendered.
• Acts as a liaison between patients and SBO for billing inquiries.
• Identifies patients on payment plans and refers to financial counselors when needed.
• Maintains a paperless, neat, and clutter-free work environment.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Participates in care team and cross-functional team quality improvement processes.
• Maintains confidentiality in patient interactions and upholds policies.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED