Clerical Associate, FT Eagerton Family Practice

McLeod Health • Manning, SC

242d

About The Position

The Clerical Associate at Eagerton Family Practice is responsible for handling all incoming communications and ensuring reliable, consistent coverage for phones. The role involves assisting patients in signing up for MyChart and encouraging its use as the main form of communication with McLeod Health. The associate coordinates and schedules all appointments, whether in the office or at the hospital surgery center, and manages the expectations of all same-day appointments. Responsibilities also include confirming and following up on all communications, addressing messages, mail, faxes, and incoming communications, and preparing for upcoming visits by completing pre-registration functions. The associate collects payments at the time of services rendered and acts as a liaison between patients and the billing office for detailed questions. The role requires maintaining a paperless work environment and regularly updating patient registries in EPIC. The associate supports team members by handling key administrative duties and actively participates in quality improvement processes while maintaining patient confidentiality.

Requirements

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients in signing up for MyChart and encourages its use as the main form of communication.
• Coordinates and schedules all appointments in the office or hospital surgery center.
• Manages expectations for same-day appointments.
• Confirms and follows up on all communications.
• Addresses and follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing pre-registration functions.
• Identifies copays and previous balances.
• Collects payments at the time of services rendered.
• Acts as a liaison between patients and the billing office for detailed questions.
• Identifies patients on a payment plan and refers them to a financial counselor or MyChart for arrangements.
• Maintains a paperless, neat, and clutter-free work environment.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Participates in the care team and quality improvement processes.
• Maintains confidentiality in patient interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED