Clerical Assistant

Trinity Health-posted 2 months ago
Full-time
Ypsilanti, MI
Hospitals
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This position is fully on-site; there is no option to work remotely. The Clerical Assistant will be responsible for checking patients in for a variety of appointment types, maintaining proper patient demographics, and ensuring compliance with HIPAA regulations. The role involves collecting patient co-pays, scheduling appointments, and balancing financial collections. The assistant will also handle telephone calls, process incoming faxes, and maintain confidentiality regarding patient information.

  • Checks patients in for a variety of all appointment types following the proper guidelines.
  • Scans insurance/photo ID and updates annual Acknowledgement Form.
  • Maintains proper patient demographics in the EPR/EPM.
  • Maintains proper information on insurance par lists.
  • Knowledge of when an insurance authorization is needed and where to get it.
  • Able to schedule/reschedule all types of appointments, gathering the proper information needed to complete it.
  • Compliant with HIPAA regulations at all times.
  • Collects patient co-pay & balances, posting correctly to patient's account.
  • Checks patients out when necessary.
  • Ensures that future needs are met (appointments, procedures, labs, etc.).
  • Performs other daily tasks as requested by manager/management.
  • Balances financial collections each day.
  • Dispatches issues to the Triage Team for walk-in matters.
  • Answers and processes telephone calls using a multi-line phone system.
  • Processes physician consult and referral calls for providers.
  • Responsible for processing/distributing incoming faxes to the appropriate department.
  • Maintains good rapport and cooperative relationships.
  • Helps to identify problems, offer solutions, and participate in their resolution.
  • Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors.
  • Assumes responsibility for performance of job duties in the safest possible manner.
  • High School diploma, GED, or equivalent combination of experience and education.
  • One to two years experience in physician office setting performing comparable duties.
  • Knowledge of third party payers and managed care guidelines.
  • Experience with a computerized patient management system.
  • Experience with online third-party payor systems.
  • Experience on business machines such as FAX machines, multi-line telephones, copy machines, and computers.
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