Clerical Assistant

Trinity Health • Ypsilanti, MI

138d

About The Position

This position is fully on-site; there is no option to work remotely. The Clerical Assistant will be responsible for checking patients in for a variety of appointment types, maintaining proper patient demographics, and ensuring compliance with HIPAA regulations. The role involves collecting patient co-pays, scheduling appointments, and balancing financial collections. The assistant will also handle telephone calls, process incoming faxes, and maintain confidentiality regarding patient information.

Requirements

• High School diploma, GED, or equivalent combination of experience and education.
• One to two years experience in physician office setting performing comparable duties.
• Knowledge of third party payers and managed care guidelines.
• Experience with a computerized patient management system.
• Experience with online third-party payor systems.
• Experience on business machines such as FAX machines, multi-line telephones, copy machines, and computers.

Responsibilities

• Checks patients in for a variety of all appointment types following the proper guidelines.
• Scans insurance/photo ID and updates annual Acknowledgement Form.
• Maintains proper patient demographics in the EPR/EPM.
• Maintains proper information on insurance par lists.
• Knowledge of when an insurance authorization is needed and where to get it.
• Able to schedule/reschedule all types of appointments, gathering the proper information needed to complete it.
• Compliant with HIPAA regulations at all times.
• Collects patient co-pay & balances, posting correctly to patient's account.
• Checks patients out when necessary.
• Ensures that future needs are met (appointments, procedures, labs, etc.).
• Performs other daily tasks as requested by manager/management.
• Balances financial collections each day.
• Dispatches issues to the Triage Team for walk-in matters.
• Answers and processes telephone calls using a multi-line phone system.
• Processes physician consult and referral calls for providers.
• Responsible for processing/distributing incoming faxes to the appropriate department.
• Maintains good rapport and cooperative relationships.
• Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors.
• Assumes responsibility for performance of job duties in the safest possible manner.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED