Clerical Assistant 2
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About The Position
The Bureau of Professional and Occupational Affairs, Board of Nursing has a vacancy for a Clerical Assistant 2. This position performs switchboard/call center duties and provides clerical support to ensure the Bureaus operations are conducted efficiently and effectively. Under the supervision of a Clerical Supervisor or manager, this position will utilize the processing system to determine application status when answering incoming calls to the Board of Nursing call center, triages calls and forwards calls to the appropriate area for follow-up. The CA2 will also utilize appropriate communication method to notify staff of inquiries received and makes note of these calls in the processing system. Interacts with the public via telephone contact. May provide general information regarding information related to application submission, application status, and/or any information provided on the public websites. Accesses the Resource Account and attaches documents to applications as directed, as well as enters data into processing system as directed.
