Clerical Aide (Seasonal)

City Of Cambridge Ma • Cambridge, MA

449d • $39,707 - $39,707

About The Position

The Clerical Aide (Seasonal) position at the City of Cambridge involves providing customer service and administrative support within the Parking Services department. The role is designed to assist individuals with parking-related inquiries, process permit applications, and manage financial transactions, all while maintaining a professional demeanor in a busy office environment.

Requirements

• Knowledge of standard office procedures.
• Ability to work with limited direct supervision and accurately perform assigned duties in a timely and professional manner.
• Effective communication skills with a diverse range of people including citizens, staff, and other City Department personnel.
• Ability to handle pressures of contact with the public and respond to customers in a courteous and professional manner.
• Experience with Microsoft Word, Outlook, Excel, and data systems.
• High school education or equivalent required.
• High degree of self-motivation.

Nice To Haves

• Experience in an office environment with comparable skills.

Responsibilities

• Welcome and assist individuals in a professional manner.
• Assist customers inquiring about, paying, and/or disputing parking tickets.
• Answer a high volume of phone calls regarding permitting, parking services, engineering, and the adjudication process.
• Assist customers with various permit application processes in person and over the phone.
• Review permit and dispute applications for completeness and accuracy.
• Approve or deny permit applications based on City regulations, policies, and procedures.
• Process a variety of permits accessed by residents using the City's online web applications.
• Collect permit fees and parking ticket payments in cash, check, and credit cards.
• Balance daily receipts collected for permit fees with financial reports.
• Assist in sorting mail, researching records, and printing reports as required.
• Enter and retrieve data from various databases and vendor-maintained systems.
• Record and maintain accurate records of all transactions.
• Advise the public of their right to a hearing under Massachusetts General Laws, Chapter 90 § 20A½ and § 20E.
• Perform other duties and responsibilities as required.

Benefits

• Hourly pay of $19.09
• Temporary position for up to 6 months
• Opportunity to work in a diverse and inclusive environment
• Experience in a public service role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 10,001+ employees