Clerical-Administrative

Bolivar Medical Center • Cleveland, MS

279d

About The Position

The Clerical-Administrative position at Bolivar Medical Center involves performing a range of clerical duties to support the operations of the medical clinic. The role requires professional interaction with patients and their families, ensuring respect and dignity in all communications. The individual will be responsible for maintaining accurate documentation, performing clerical functions to support patient care, and managing patient flow activities. This includes answering phones, registering patients, verifying information, scheduling appointments, and handling billing processes. The position also entails ensuring office supplies are stocked and maintaining a clean and safe environment.

Requirements

• High School Diploma or General Equivalency Diploma (GED) preferred.
• Minimum one (1) year experience in a hospital/clinic office setting preferred.
• Medical Billing experience preferred.
• Successful completion of orientation checklist and skills/credentials/competency requirements.
• Ability to maintain high customer satisfaction and teamwork.
• Attention to detail.
• Proficient time management skills.
• Excellent written, verbal, and communication skills.
• Knowledge of medical terminology preferred.
• Ability to perform well under pressure in a stressful environment.
• Flexibility to work as needed for departmental coverage.
• Proficient computer knowledge.
• Critical thinking skills and decisive judgment.
• Sufficient proficiency in speaking, reading, and writing the English language.

Nice To Haves

• Additional languages preferred.

Responsibilities

• Interact professionally with patients and families, treating them with respect and dignity.
• Communicate effectively with patients, physicians, family members, and co-workers.
• Maintain accurate documentation that meets current standards and policies.
• Perform clerical and computer functions to support patient care delivery.
• Answer the telephone professionally, take messages, and direct calls appropriately.
• Register patients using sign-in sheets and provide medical forms to new patients.
• Coordinate daily patient flow activities.
• Verify patient demographic, employment, and insurance information.
• Explain billing policies, collect co-payments/self-payments, and provide receipts.
• Schedule new and return appointments and explain the registration process.
• Photocopy, fax, and scan information as requested by staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED