Cleared Desktop Support in El Segundo, CA

Virtual Service Operations • El Segundo, CA

49d • Onsite

About The Position

Virtual Service Operations is searching for highly motivated and career-driven individuals to join their growing team as Desktop Support in El Segundo, CA. In this role, you would be a part of a growing relationship with one of their great clients and have responsibilities in Desktop Support. VSO is a hybrid cloud and managed services consulting firm, with much of its success attributed to deep partnerships with IT services industry leaders such as AWS, IBM, and Microsoft. VSO leverages numerous other partner relationships to provide optimal customer support and takes pride in taking care of its employees, offering a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.

Requirements

• Minimum 5 years of working experience in Desktop Support
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
• Must be within driving distance of El Segundo, CA and willing to work onsite
• Must possess an active U.S. Government Secret Security Clearance or above
• Requires U.S. citizenship status pursuant to a government contract
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• Comply with drug testing, at time of hire or at regular or random intervals
• Excellent communicator in writing and speaking
• Ability to work independently but also value teamwork
• Excellent problem-solving skills

Nice To Haves

• Certified Dell Technician
• Expertise in Inventory Control

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Benefits

• Ongoing learning and development opportunities to foster continuous growth
• Wide variety of benefits for eligible employees related to health, retirement, professional development, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed