Cleaning Supervisor

ServiceMASTER Clean • Champaign, IL

281d

About The Position

For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As a ServiceMaster Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients. Position Summary: To monitor and evaluate the work performance of cleaners in various accounts, ensure customer satisfaction and to develop well-managed, proactive crews that embrace company policies and procedures while ensuring quality production and accountability.

Requirements

• 1-2 years' supervisory experience.
• The ability to be flexible and work at a fast pace in a multi-tasked job is a must.
• Contribute to a positive work climate with a pleasant attitude.

Nice To Haves

• Strong work ethic and willingness to learn.

Responsibilities

• Represents the company in a professional manner so that the CU ServiceMaster image is continuously enhanced in the eyes of all customers.
• Trains new employees on the CUServiceMaster process providing a thorough understanding of chemicals and products used, cleaning techniques performed, and specific applications needed to ensure a quality, clean environment.
• Observes employees working at assigned sites to confirm that the CUServiceMaster cleaning process is administered correctly.
• Certifies that site inspections are performed monthly and maintains records of all inspections.
• Reviews the results of each inspection with the cleaning technician within 48 hours or prior to the next cleaning of the perspective site.
• Copies the Operations Manager and the Customer Service Manager on all inspections and/or customer complaints.
• Works with employees to correct any inspection deficiencies within 24-48 hours or prior to the next service date - communicates with the Operations Manager if the issue cannot be corrected within the allotted time period.
• Ensures that all janitorial accounts are stocked to provide the cleaning technicians with the supplies, tools and equipment needed to complete the job efficiently.
• Monitors equipment repair, as needed, for use at cleaning sites.
• Makes certain that the janitorial 'Cage' is always neat, organized and locked when not in use.
• Works with the Inventory Manager to maintain an accurate inventory of products, supplies and tools to ensure adequate levels are always maintained.
• Recruits qualified candidates as perspective new hires for cleaning accounts as needed.
• Monitors supervisor payroll hours, develops weekly schedules outlining cleaning site visits and maintains consistent communication with the Operations Manager regarding any overages.
• Monitors employee payroll hours per pay period, alerts employees of payroll hour overages, makes recommendations for cleaning sites, finds replacements for accounts when cleaning technicians call off, and be prepared to clean accounts if replacements cannot be found.
• Ensures dress code and personal appearance meets CUServiceMaster standards daily.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Career Path Opportunities
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 1,001-5,000 employees