In accordance with the operations procedure manual and direction from the General and/or Store Manager, the Clean Team Member is responsible for delighting Thorntons guests by maintaining merchandise and supporting store goals and initiatives.
Delivers customer service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
Clean the parking lot and grounds surrounding the store as needed.
Advise store management of any maintenance or safety problems.
Practices safe working habits that align with company safety rules.
Properly uses the Customer Service Department for customer service issues.
Stay familiar with all Thorntons policies applicable to the Clean Team Member position as outlined on Thorntons Intranet.
Perform additional duties as assigned.
Ability to speak, read, understand, and write the English language.
High energy and strong work ethic.
Excellent interpersonal skill.
Works well with others in a team environment
Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Properly records time on the TOTS systems and signs a time report verifying all hours worked
Understands that company funds are not available for personal use