Clean Energy Coordinator

Forge•Newton, MA

23h•$60,000 - $70,000•Onsite

About The Position

For this role we need someone organized, tenacious, sharp, and curious — someone who can handle a million moving parts without dropping the ball. At the crux of it all: you have to be able to figure things out. If something breaks, you’ll fix it. If something’s unclear, you’ll ask. If you see a better way to do it, you’ll speak up. If there’s no playbook, you’ll build one. This isn’t a cozy, predictable, corporate desk job. It’s fast, it’s sometimes messy, and it’s going to look different six months from now than it does today. If you need every answer spelled out for you, this isn’t your gig. We need someone who is local to the Boston area (and up for mostly in-person working), thrives in organized chaos, loves a challenge and working with a kickass team, and can stay composed when things go sideways. The role of project coordinator at Forge is at the center of our customer experience. Our sales team owns customer interactions until a signed deal. From there, you take over, guiding homeowners through the largest purchase they are likely to make in their lifetime other than buying a home or car. You are the face of Forge.

Requirements

You don’t need your hand held but aren’t afraid to ask questions as you’re learning (and can’t wait to teach the next person)
You’re meticulously organized and obsessed with details but patient with homeowners who might not be
You can juggle a bunch of stuff at once without freaking out or dropping balls, but know when to raise your hand and ask for help
You’re good with people — on the phone, virtually, email, and in person
You learn and grow fast, ask good questions, and take initiative
You stay calm when things hit the fan and jump in to help fix it, even if it’s not your fault. You’re a no drama person
You’re comfortable with learning and using new tech tools (G-Suite, Slack, Zoom, scheduling software, whatever we throw at you)
You’re intrigued by AI and excited to work within a company that wants to use it to give you superpowers.

Nice To Haves

Experience in construction, trades, or HVAC is a win but not necessary
You’ve scheduled crews or managed field teams before
You’ve handled invoices, paperwork, or permits.

Responsibilities

Job intake - As jobs come in, you’ll get up to speed and understand all of the details
Pre-Construction checklist - You’ll help our customers obtain their MassSave heat loan, gather information for permits, and generally be their sherpa through a process that takes 1-4 weeks
Talking to homeowners (a lot), answering their questions and keeping them updated
Working with our warehouse division to get materials and get permits lined up
Partnering with field supervision and leadership teams to schedule and assign install crews
Working within modern systems and helping keep them up to date (Hubspot, work management software, etc)
Sending invoices and making sure we get paid
When you’re ready, negotiating change orders and managing margin on jobs
Spotting problems before they happen and pitching ideas to make us better.

Benefits

Career Growth: We believe in growth and promoting from within. Your dedication, skills and leadership can lead to fast advancement and we will support you in that growth
Competitive Compensation: Your expertise is valued. We offer competitive pay, company stock options, potential bonuses and a clear understanding of how to reach your next pay increase
Paid Time Off: We work hard at Forge, but also believe you need time with your family and/or friends to recharge. We offer paid holidays, vacation and sick time, as well as PTO increases based on factors like tenure or advancement
Employee Benefits: Enjoy a comprehensive benefits plan, including health and dental insurance with generous employer contributions, a generous 401k match, mileage coverage, phone data stipends, and more.

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