Freelance_Clean Beauty Concierge

Westman Atelier • New York, NY

6d • Remote

About The Position

Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance.

Requirements

• 2-3+ years of experience working directly with clients in beauty, retail, or luxury services.
• Must have experience as a makeup artist, with knowledge of product application, technique, and customer engagement.
• Must be comfortable with self-application for demonstration purposes.
• Excellent written communication and interpersonal skills with a natural ability to connect with clients.
• Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment.
• Proficient in Google Workspace, Zoom Meetings, and with digital scheduling tools.

Responsibilities

• Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle.
• Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards.
• Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat.
• Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support.
• Act as a trusted resource for clients navigating our catalog of clean beauty products.
• Represent Westman Atelier with professionalism, warmth, and deep brand knowledge at all touchpoints.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed