CLE Assistant

SierTeK•Wright-Patterson AFB, OH

About The Position

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity. SierTeK Ltd. is seeking a CLE Assistant to support an opportunity at Wright Patterson AFB, OH. PLEASE APPLY DIRECTLY ON OUR WEBSITE: www.siertek.com/careers

Requirements

Have at least 2 years of experience managing courses and administering the Blackboard Learning Management System
Awarded a degree (Bachelors or higher) from an accredited college or university OR three verifiable years of relevant Learning Management System Administration experience.
Employee shall be professional, detail oriented, possess excellent communication skills, and speak English fluently.
Employee shall have the ability to thrive in a team environment yet be able to complete assigned tasks independently or with minimal guidance from team leads.
Employees shall possess organizational skills, ability to achieve set goals; initiative in performing assigned tasks; ability to follow-up complex projects with influence, and integrity; and ability to interact professionally with all levels of personnel within and outside of the organization.

Responsibilities

Create and manage user accounts and permissions across LMS/SIS platforms.
Serve as the single point of contact for all incidents and service requests through the HelpDesk, email, and phone.
Respond to eHelpDesk tickets and service calls, documenting all interactions in the government-provided ticketing system.
Provide Tier-1 through Tier-2 support for issues such as login problems, navigation assistance, software reinstallations, browser troubleshooting, and device compatibility.
Deliver initial and recurring (quarterly) user training on LMS usage, testing tools, document management, and content efficiency.
Offer mobile device support and communication/email troubleshooting.
Provide hands-on support, diagnostic testing, and remediation of application anomalies and system malfunctions.
Administer Blackboard Learn/Ultra, Genius SIS, Blackboard Collaborate, Blackboard Outcomes & Assessment, and related SAAS components.
Manage the integration of Blackboard with compatible Learning Tools, including Vbrick, QuestionMark, WebAssign, McGraw Hill, Cengage, Pearson, ALEKS, SirSI, WebWork, and others.
Perform database administration, course backups/restores, and system-level backup activities.
Conduct incident response and resolve LMS system failures affecting login, content access, and content creation.
Support recurring data exchange between Blackboard, Genius, and future SIS platforms.
Recommend process improvements to better meet institutional objectives.
Assist course directors, instructors, and program managers in aligning course design with educational outcomes and maximizing LMS capabilities.
Collaborate with faculty to design course structures, develop reusable course templates, and configure modules such as Blackboard Outcomes & Assessments.
Create master courses in Genius to manage section creation.
Ensure accurate synchronization of student information (grades, outcomes, courses, enrollments, portfolios, groups, etc.) across LMS and SIS systems.
Support SIS/LMS integration through CSV-based processes and future automated interfaces.
Facilitate simultaneous data exchange with current/future SIS platforms.
Participate in technical exchange meetings and coordinate with IT units managing external systems.
Maintain course structures organized by section, instructor, and term.
Create, modify, and deactivate accounts for administrators, staff, faculty, and students.
Ensure users receive only the minimum privileges necessary for their assigned duties.
Manage instructor onboarding/offboarding in coordination with the Faculty Development Program Manager.
Merge and delete duplicate accounts in both SIS and LMS.
Conduct quarterly audits of all user accounts and provide corresponding reports to the EDED Branch Chief.
Maintain and update faculty and student FAQ documentation at least bi-monthly.
Assist the institution in maintaining compliance with CLE system security best practices.
Participate in team meetings to maximize LMS capabilities within the organization's SIS ecosystem.
Support planning, installation, training, troubleshooting, and maintenance of LMS tools for staff and faculty.
Provide documentation, reporting, and overall administrative oversight of USAFSAM's Learning Management Systems.