Classroom Technology & Media Specialist

Yale University•New Haven, CT

65d•$31•Onsite

About The Position

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Health Sciences IT (HSIT) provides strategic, coordinated IT support for Yale's health sciences community, including the School of Medicine, School of Nursing, School of Public Health, and other affiliated units. The Classroom Technology & Media Specialist will serve within the Technology Support Services (TSS) team, providing front-line AV support for classes, meetings, and events. Responsibilities include the setup, operation, and basic troubleshooting of AV systems to ensure reliable performance of presentation and conferencing technologies. Acts as the initial point of contact for AV-related issues and escalates as needed. Delivers responsive, high-quality service in collaboration with peers and other support teams. The schedule for this position is 10:00am-6:30pm; Monday - Friday.

Requirements

Demonstrated excellence in customer service with experience supporting AV in a fast-paced, client-centered environment.
Hands-on experience with modern room control systems, video conferencing platforms, webcasting, and lecture capture technologies.
Proven ability to manage and support multiple AV service requests concurrently.
Highly adaptable; able to work under pressure, shift priorities quickly, learn new technologies, and collaborate effectively with clients, peers, and cross-functional IT teams.
Ability to occasionally work in multiple locations in a day
Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little of no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Nice To Haves

Experience supporting large scale AV environments including endpoint devices such as microphones, speakers, projectors, displays, control panels, etc.
Familiarity with both Windows and macOS platforms and with common presentation and conferencing software.
Basic understanding of AV signal distribution, switching systems, and related infrastructure.

Responsibilities

Provides basic instruction and assistance for faculty, students and professional staff in the use of audio-visual equipment.
Executes audio-visual service requests for classroom and event support.
Provides front-line technical support services, including the set-up, operation and troubleshooting of audio-visual equipment.
Provides operational support and maintenance of audio-visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers.
Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms.
Escalates support issues within Media Services to ensure timely solutions.
Documents service requests and problem reports for departmental databases.
Maintains equipment inventory for assigned classroom zone including records of maintenance and repair.
Tests and maintains audio-visual rental equipment.
Performs scheduled preventative maintenance, cleaning and repair of audio-visual equipment.
Performs component level replacement as needed.
Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities
May perform other duties as assigned.