Classified Customer Service Representative

MediaNews Group • Lowell, MA

1d • $22

About The Position

Join the Team that Supports Local Communities and Businesses! Summary: MediaNews Group, Inc., owner of The Lowell Sun, Fitchburg Sentinel & Enterprise, and the Boston Herald, is looking for a detail-oriented and highly motivated Classified Inside Sales Representative. You will be on the front lines, delivering excellent service and ensuring our advertisers’ needs are handled with precision and care.

Requirements

• Prior customer service experience in a similar, fast-paced environment is preferred
• Strong computer knowledge, as well as good grammar and spelling skills
• Exceptional organizational skills and the ability to work well independently and within deadlines
• A strong sense of urgency to efficiently manage tasks and quickly adapt to changing priorities
• High School Diploma or equivalent is required, some college is preferred

Nice To Haves

• Prior customer service experience in a similar, fast-paced environment is preferred
• some college is preferred

Responsibilities

• Provide Excellent Customer Service: Serve as a primary point of contact for businesses and community members, resolving inquiries, handling customer concerns, and ensuring account resolution with empathy and precision
• Process and Manage Advertising: Accurately and efficiently process advertising orders across various categories (including obituaries, legal advertising, and recruitment) in a timely manner, adhering to all required deadlines
• Problem-Solve: Take ownership of customer issues, including escalated calls and order complications, coordinating effectively with internal departments (such as Production and Accounting) to find prompt, efficient solutions
• Process Management: Maintain strong attention to detail, ensuring correct information and complete process steps are followed for ads, billing, and daily workloads
• Communication: Utilize excellent phone/verbal and written communication skills to interact with customers and colleagues in a respectful and professional manner

Benefits

• medical
• dental
• life and disability insurance
• 401k
• paid time off
• select paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED