Class l / Engineer Tech 1- LSC

VALENCIA GROUP•Austin, TX

128d•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Ensure guest satisfaction through properly maintained property, guest rooms, public areas and by responding promptly and efficiently to guest complaints and concerns. Know all fire and safety rules, regulations and policies. Perform preventive maintenance and repairs as necessary in accordance with hotel standards

Requirements

Maintenance/engineering experience required in a hotel or related field.
An ability to work safely and confidently with un-energized circuits from 120v.-480v.
Proven organization and time management skills.
Guest focused, optimistic, self-disciplined, self-starter.
Problem solver, self-motivated, ability to learn more skills to better serve guests and the company.
Ability to solve practical problems and interpret a variety of written and oral instructions.
Multitask-oriented.
Ability to overcome unexpected obstacles through resourceful means.
Neat, professional appearance and good personal hygiene.
Able to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Must be able to read, follow directions and be flexible.
Must be able to speak and write in a language understood by manager and/or supervisor.
Ability to communicate with guests, associates, and management.
Ability to take directions from hotel and housekeeping management.
Ability to perform assigned duties with attention to detail, follow-through courtesy, cooperativeness and work with a minimum of supervision

Responsibilities

Maintain, repair and troubleshoot all manageable mechanical operations and equipment including the following areas:
Electrical-switches, lamps/ballasts, electrical receptacles, etc.
Plumbing- fixtures repair and replacement, pvc/cu pipe, drain clearing and repair, water heater, etc.
Carpentry- drywall, wallpaper, painting, caulking, tile repair and replacement windows, doors, locks, furniture repair, etc.
Mechanical- equipment maintenance (washer, dryer, vacuum cleaners, plaza gates etc.)
Other general repairs as necessary
Possess a good mechanical knowledge of how to safely operate and maintain all tools.
Respond to and complete all work orders in a timely manner, closing out as completed.
Maintain a preventative maintenance schedule and report daily to DOE task acomplish.
Keep all work areas and guest rooms neat and orderly.
Maintain proper inventory levels.
Perform daily Building/Room Audits.
SAFETY: Check all exterior lighting, public area lighting, and signage daily. This includes parking lot lights, high rises, entrance signs, walking lights, corridor, lobby and elevator.
Be punctual in reporting to work in the proper uniform with a name tag. Personal hygiene is required daily.
Help maintain the overall appearance of the hotel’s public space and hallways to help maintain a safe and clean environment.
ALICE: Respond to both customer and hotel staff reports of non-functioning equipment immediately
Paint and touch up all areas of the hotel and maintain guest rooms to perfect condition
ROOM P.M: Maintains rooms in operating condition by performing repairs as needed
Performs preventive maintenance throughout the hotel and report progress
Have a thorough understanding of hotel fire alarm procedures and other emergencies
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
LIFE & SAFETY: Report unsafe conditions to your supervisor immediately – Be present in all fire drills, safety meetings and monitor Hotel Fire Panels and any job conducted din property by Impact Fire Company.
Maintain hotel equipment in proper working conditions.
Any other duties assigned by your immediate supervisor
THIRD PARTY VENDORS: Ensure all third-party vendors working at the hotel check -in with front desk, monitor access to employees’ areas and guest rooms. Ensure all areas are secure after 3rd party vendor departure property. ( TK Elevators + Impact Fire – Texas Air).
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor
Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)