ClaimsXM IT Governance Configuration Analyst

Signature Performance, Inc.

7d

About The Position

Analyze & Design: Translate business requirements into system configurations, analyze data, and identify opportunities for improvement.
Requirements Gathering: Work with stakeholders (business users, developers) to understand system needs and desired outcomes.
Problem Solving: Analyze system issues, identify bottlenecks, and implement solutions to improve performance and user experience.
Integration: Ensure different software and third-party applications work together effectively.
System Configuration, Implement & Manage: Create Business Requirement Documents, configure software, adjust settings, workflows, data structures, and rules within applications to match business processes, manage Change Requests, and maintain system baselines.
Change Management: Create plans for system changes, test them in non-production, assist in SQA Testing, get approvals, and implement them in production, documenting every step.
Document & Report: Develop and maintain configuration documentation, processes, and generate reports as needed.
Support & Troubleshoot: Provide end-user support, resolve configuration-related issues, and assist with SQA testing and deployment.
Process Improvement: Enhance Change Management processes, participate in Change Advisory Board (CAB)meetings, and ensure audits.
Other duties as required.

Requirements

• 3+ Years Facets Software Configuration Experience.
• Asset Management Experience.
• Strong understanding of the change management workflows.
• Familiarity with software configuration management principles and compliance frameworks (HIPAA, FedRAMP, etc.).
• Knowledge of semantic versioning, release tagging and change management workflows.
• Strong communication, collaboration, time management, stakeholder management skills.
• Problem Solving, data analytics, and organizational skills with attention to detail.
• Excellent communication skills with the ability to collaborate across technical and compliance teams.
• Sound judgment, integrity and respect for confidentiality.
• Bachelor's degree in computer science, Information Systems or related field or equivalent work experience.
• U.S. Citizenship or naturalized citizenship is required for this position.
• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Nice To Haves

• Experience in Confluence and JIRA Tools a plus.

Responsibilities

• Translate business requirements into system configurations
• Analyze data
• Identify opportunities for improvement
• Work with stakeholders to understand system needs and desired outcomes
• Analyze system issues
• Identify bottlenecks
• Implement solutions to improve performance and user experience
• Ensure different software and third-party applications work together effectively
• Create Business Requirement Documents
• Configure software
• Adjust settings, workflows, data structures, and rules within applications to match business processes
• Manage Change Requests
• Maintain system baselines
• Create plans for system changes
• Test changes in non-production
• Assist in SQA Testing
• Get approvals
• Implement changes in production, documenting every step
• Develop and maintain configuration documentation
• Develop and maintain processes
• Generate reports as needed
• Provide end-user support
• Resolve configuration-related issues
• Assist with SQA testing and deployment
• Enhance Change Management processes
• Participate in Change Advisory Board (CAB)meetings
• Ensure audits
• Other duties as required

Benefits

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level