Claims Vendor / Law Firm Panel Director - North America

AIG • Atlanta, GA

118d

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a North America Claims Vendor / Law Firm Panel Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Stewardship. Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Requirements

• Bachelor’s degree in Business or related field and/or equivalent combination of experience; insurance or financial services industry preferred.
• Minimum 10 years prior experience working with Claims / Law Firms / Vendors, and leadership roles.
• Significant experience and expertise with a track record for the management or oversight of litigated Claims.
• Experience in developing and analyzing detailed commercial financial propositions.
• Experience working with commercial negotiations and drafting contracts.
• Proactive attitude with problem solving skills, strong logic skills and critical thinking.
• Data-driven with skillsets for reporting and analyzing data metrics.
• Experience building strong, meaningful internal and external relationships.
• Exhibits confidence in self and others; inspires and motivates others to perform well.
• Excellent team building, and coaching skills.
• Proven ability to effectively communicate data metrics and insight to key stakeholders and executives.
• Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook.

Responsibilities

• Manage the NAM Law Firm / Vendor Management Team, overseeing the end-to-end acquisition of panel Claim Law Firms / Vendors.
• Oversee and negotiate commercial contracts from AIG’s Claim’s Panel Law Firm / Vendor and off-panel Claim Law Firms.
• Provide spend and performance analysis back to Claims Line of Businesses.
• Maintain strategic relationships with key panel Law Firms / Vendors.
• Oversee the control of eBilling of litigated Law Firm and non-litigated Vendor bills submitted through AIG’s eBilling platforms.
• Document and summarize the agreed commercial terms accurately.
• Oversee the collection and storage of all required due diligence documentation.
• Lead discussions with Claim leadership to develop Claims Law Firm / Vendor strategies.
• Demonstrate project management skills and team leadership for driving forward Claim initiatives.
• Collaborate with the legal department and other support groups to ensure completion of acceptable contracts.
• Promote use of preferred Claim Law Firms / Claims Vendors to enhance standardization and cost savings.
• Communicate marketplace intelligence relative to Claim Law Firm / Vendor capabilities.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Volunteer Time Off and Matching Grants Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees