Claims Triage Analyst

Marsh McLennan•Alpharetta, GA

13h•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Claims Triage Analyst at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). Applicants must be within driving distance to our Alpharetta, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week. A day in the life. As an Claims Triage Analyst you will: Responsible for initially reviewing and assessing incoming notices from clients and determining its urgency and severity then routing it to the appropriate internal claims team for further action Responsible for initially reviewing and assessing incoming requests from internal stakeholders to determine its urgency and severity then routing to the appropriate internal claims team member for further action Handling Claim Inquiries and Notices: Responding to client and internal stakeholder inquiries regarding claim notices, processes, policies, and requirements, providing accurate and timely information. Client Support: Provide prompt and professional client support by responding to internal and external client inquiries via phone, email, or other communication channels. Coordinating Claim Documentation: Assisting clients with the completion of claims forms, gathering necessary supporting documents, and ensuring proper documentation for claim processing. Claim Filing and Processing: Assisting clients with filing insurance claims, verifying claim information, and ensuring all necessary documentation is submitted accurately and promptly. Recordkeeping and Documentation: Maintaining organized and accurate records of all claim-related communications, documents, and activities within the designated claims recordkeeping system Compliance and Quality Assurance: Adhering to internal and regulatory guidelines to ensure compliance with insurance industry standards, as well as conducting quality checks to ensure accuracy and completely of claim information. All other duties as assigned.

Requirements

Bachelor’s degree in business, insurance, or a related field; additional certifications in insurance or claims management are advantageous.
Excellent communication and interpersonal skills, with the ability to empathize and build rapport with clients and stakeholders.
Strong problem-solving and conflict resolution abilities to address claim-related concerns/inquiries effectively.
Organizational skills with the ability to manage multiple inquiries and prioritize tasks.
Knowledge of insurance policies, claim procedures, and regulatory guidelines.
Familiarity with claims management processes, including documentation requirements and timeliness.
Ability to work collaboratively in a team environment and establish effective working relationships.
Attention to detail and accuracy in reviewing claim information and documentation.
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Responsibilities

Responsible for initially reviewing and assessing incoming notices from clients and determining its urgency and severity then routing it to the appropriate internal claims team for further action
Responsible for initially reviewing and assessing incoming requests from internal stakeholders to determine its urgency and severity then routing to the appropriate internal claims team member for further action
Responding to client and internal stakeholder inquiries regarding claim notices, processes, policies, and requirements, providing accurate and timely information.
Provide prompt and professional client support by responding to internal and external client inquiries via phone, email, or other communication channels.
Assisting clients with the completion of claims forms, gathering necessary supporting documents, and ensuring proper documentation for claim processing.
Assisting clients with filing insurance claims, verifying claim information, and ensuring all necessary documentation is submitted accurately and promptly.
Maintaining organized and accurate records of all claim-related communications, documents, and activities within the designated claims recordkeeping system
Adhering to internal and regulatory guidelines to ensure compliance with insurance industry standards, as well as conducting quality checks to ensure accuracy and completely of claim information.
All other duties as assigned.