Claims Technical Specialist

Penn National Insurance • Harrisburg, PA

6d

About The Position

Inservco Insurance Services, a wholly owned subsidiary of Penn National
Insurance, is a leading regional third-party claims administration firm that
provides risk management services to customers. The Claims Technical Specialist
manages complex casualty claims involving litigation, subrogation, and
indemnity, ensuring fair, timely, and cost-effective resolutions. This role
provides expert litigation oversight, controls claim expenses, and supports
negotiation and settlement strategies. The Claims Technical Specialist also
serves as a technical resource and mentor, assisting in the training and
development of claims staff while partnering with claims leadership to deliver
high-quality outcomes for self-insured clients. The Claims Technical Specialist
also assists the President, Regional Vice President, Claims Manager, and/or CSO
Team Leader in the development of employees as it relates to claims management.

The ideal candidate will reside in the Harrisburg, PA area.

Requirements

• Bachelor’s degree and/or successful completion of continuing education opportunities in casualty claims handling and litigation
• Minimum of 5-years’ experience in a casualty claims industry with emphasis on litigation
• Must have excellent demonstrated communication skills, both oral and written
• Must have excellent demonstrated inter-personal skills
• Must have excellent demonstrated organization skills, with the ability to work independently
• Must be detail oriented, as assigned work requires significant attention to detail
• Personal Computer skills, with an emphasis on Microsoft products
• Ability to work within a team-oriented, fast-paced, customer-focused environment
• Extensive knowledge of tort law, federal and state laws applicable to all types of claims encountered; Unfair Claims Settlement Practices Act, insurance policy coverages and provisions, and medical, legal, automotive and construction terminology
• Must have well developed negotiation skills.
• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.

Nice To Haves

• IIA Certificate in General Insurance and Associate in Claims courses desirable.

Responsibilities

• Adheres to specific client handling instructions for each Self-Insured client.
• Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars.
• Handles a specific caseload of claims of complex nature involving litigation, subrogation and indemnity.
• Supports the President, Regional Vice President, Claims Manager, and/or CSO Team Leader by providing training, education, guidance and development of employees as it relates to litigation.
• Effectively controls and directs claims personnel in litigation matters to achieve a fair and reasonable settlement by assisting the Sr. Claims Representatives, Claims Representatives I and Claims Representative II with coverage questions, assigning counsel and negotiations.
• Effectively evaluates and establishes relationships with attorneys and other insurance companies in order to promote and secure economical, equitable, and timely settlement of claims involving litigation.
• Efficiently uses the computer systems on a regular basis and assumes responsibility for learning new systems/software made available.
• Controls all aspects of litigation to reduce expenses by handling litigation matters expediently and effectively.
• Regularly prepares claims summaries, attends client meetings and presents claims information.
• Prepares and presents annual stewardship reports.
• Completes quarterly excess reports in accordance with the policies provisions.
• Applies data to solve common business problems.
• Compiles, manipulates and analyses data of varying complexity.
• Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.
• Keeps abreast of state and federal court rulings and laws in order to effectively perform the duties of the job.
• Initiates self-development and training in order to improve upon, maintain, or acquire skills prescribed in handling litigation claims.
• Performs other duties as may be assigned by the President, Regional Vice President, Claims Service Office Manager, and CSO Team Leader
• Attends oral presentations on renewals to retain existing clients or potential new business.

Benefits

• Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
• We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
• We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.
• Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
• Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees