Claims Technical Assistant

Alliant Insurance Services•Yardley, PA

11h•Onsite

About The Position

Responsible for managing pending of limited severity claims and assisting Claims Team with administrative functions. This position works with multiple adjusters to meet carrier deadlines in reporting and investigating claims.

Requirements

High School Diploma or equivalent combination of education and experience
Responsible for attending continuing education
Two (2) or more years related administrative or general office experience
Excellent verbal and written communication skills
Excellent customer services skills, including telephone and listening skills
Strong problem solving and time management skills
Ability to work within a team and to foster teamwork
Ability to prioritize work for multiple projects and deadlines
Proficient in Microsoft Office Suite
Strong typing skills

Responsibilities

Submits finalized reports to carriers via email and online platforms, using specific guidelines for each carrier
Receives, confirms and sets up new claims
Assist with the claims adjustment process as follows: prepare acknowledgment letters/emails, independent adjuster assignments, and basic reservation of rights letters
Assigns new claims consistent with protocols put in place by management, as well as consistent with current adjuster licensing
Providing back up support for check printing and mailing as needed
Maintains positive relationships with adjusters and carriers, and respond to external inquiries, including from agents and insureds
Processes vendor invoices and other payments as needed
Respond to loss run requests
Perform ISO and OFAC submissions as needed
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)
Other duties as assigned