The Auto Club Group is seeking prospective Claim Support Processor who will provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business context, and the Claims department organization and workflow. Day-to-day routine tasks include: Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems Receive inbound and make outbound customer phone calls to resolve claims needs Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment Work requires detailed compliance to specific instructions, with supervisory oversight May be assigned tasks normally handled at a higher level as needed Assign claims to claim handlers following prescribed business rules Update claim systems with information related to assigned recovery tasks.