Claims Support Coord (Hybrid - Windsor, CT)

Aflac, Incorporated•Windsor, CT

67d•$35,000 - $45,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Windsor, CT for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

Requirements

Effective communication skills – written, verbal, facilitation of strong working relationships.
Must be able to demonstrate knowledge of Microsoft Office applications.
Problem solving and decision-making skills.
Strong organizational skills.
Excellent interpersonal skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
State of Connecticut Resident
High School Diploma or Equivalent
2 - 4 years of related experience
Or an equivalent combination of education and experience

Nice To Haves

Current knowledge of the absence management industry a plus.

Responsibilities

Assists claims team partners by leveraging systems and documented processes to complete the initial eligibility verification on all new claims filed.
Maintains ownership of client specific email box to ensure timely processing of incoming mail and the creation of new claims as needed.
Researches outstanding items to resolution.
Prints and mails communications as needed.
Builds effective working relationships with internal partner teams.
Reviews daily and weekly reports to ensure accuracy of assigned work items.
Remains current on customer service policies and procedures.
Prioritizes multiple tasks and works independently to some degree.
Supports management with special projects as necessary.
Performs other duties as assigned.

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being