Claims Supervisor
About The Position
Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you'll be joining a team that's passionate about helping individuals and organizations thrive. The Claims Supervisor is responsible for overall supervision of a claims department by managing the team, ensuring the client's needs are met, and all claims are being managed in accordance with Keenan's policies and procedures. This is a remote position located in California.
Requirements
- High school diploma and 10 years related claim experience required.
- Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
- Knowledge of all team member related functions.
- Requires exceptional analytical and problem solving skills.
- Ensures flawless and consistent execution of client service instructions and performance guarantees
- Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Maintain a high level of high client retention and satisfaction.
- Review and approve all investigation, subrosa and litigation referrals.
- Review and approve all settlements over $50,000 and under $100,000.
- Review and approve all reserve changes over $75,000 and under $200,000.
- Maintain an active diary on all open claims reserved at or above $75,000.
- Review and maintain diary on all cumulative traumas, joint coverage, serious & willful, 132a claims and subrogation claims.
- Review and pre-approve all delays and denials.
- Review all newly set up indemnity claims for adherence to Best Practices.
- Conduct internal quarterly audits of all Claims Examiners.
- Evaluate and recognize office staffing needs.
- Update staff on labor code/legislation/case law.
- Update staff on insured/self-insured procedures.
- Handle the prevention of penalties/maintenance of logs.
- Provide timely excess claims reporting management to the Reinsurance Manager.
- Oversee Claims Examiners, Claims Examiners, Claims Assistants and other designated personnel.
- Provide a high level of customer service and satisfaction.
- Provide training, leadership and guidance to the staff.
- Oversee and attend claims reviews.
- Handle special projects as assigned.
- Travel as required.
- Other duties as assigned.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
