Claims Supervisor

Erie Insurance • Cary, NC

266d • $86,954 - $138,899

About The Position

The position is based in the Claims Department at the Raleigh Branch Office, with work from the Erie Branch Office. The role involves supervising, training, and monitoring the activities of assigned claims adjusters and other claims personnel. The successful candidate will assist the Claims Manager or VP, Field Claims in overseeing and handling claims. This is an in-office position with hybrid flexibility, and the ideal candidate should live in close proximity to the Raleigh Branch Office.

Requirements

• High school diploma or GED required.
• Bachelor's degree preferred.
• Six years of discipline specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required.
• In-depth knowledge of estimating software preferred.
• Completion of Associate in Claims (AIC) designation preferred.
• Obtain appropriate licenses as required by state within 45 days of employment for external applicants and 90 days for internal applicants.
• Valid driver's license where required.

Nice To Haves

• Experience serving on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Responsibilities

• Manages overall operations of designated area of authority.
• Interviews, hires, trains, and directs personnel.
• Prepares and conducts performance assessments, coordinates discipline and oversees employee development as required.
• Reviews claims on a regular basis in accordance with company policy.
• Sets up files of adjusters, checking for coverage and adequate reserves, and acts as a resource for answering claims questions.
• Reviews claim correspondence and provides counsel on further action.
• Resolves coverage or unusual questions within designated authority and conducts related research as necessary.
• Maintains and applies a working knowledge of adjuster's files and statutory laws.
• Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
• Handles claim complaints and inquiries.
• Assists Claim Manager and may act on his/her behalf as necessary.
• Receives and directs processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
• Assists in preparation for trial procedures where applicable and attends pre-trial functions and trials as necessary.
• Directs salvage disposal, reviews reports, payments and buyers, and negotiates with salvage action and salvage yards on behalf of the company.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents, coverage begins your first day of work.
• Low contributions to medical and prescription premiums, with the company paying up to 97% of employees' monthly premium costs.
• Traditional pension plan, with full-time employees vested after five years of service.
• 401(k) with up to 4% contribution match, offered in addition to the pension.
• Paid time off including vacation, personal days, sick days, bereavement days, and parental leave.
• Career development opportunities including a tuition reimbursement program for higher education and industry designations.
• Company-paid basic life insurance, short-and long-term disability insurance, orthodontic coverage for children and adults, adoption assistance, fertility and infertility coverage, well-being programs, paid volunteer hours for community service, and dollar-for-dollar matching of charitable gifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree